I can’t cancel my Story TV subscription, what should I do?

If you can’t cancel your Story TV subscription,

Review your subscription first;

• Check:
– You’re signed into the account used for the subscription
– Your current subscription status and renewal date
– Your App Store or Google Play subscription settings
– Whether auto-renewal is still active

• Try:
– Closing and reopening Story TV
– Updating the app
– Cancelling through the platform where you started the subscription
– Taking a screenshot of the cancellation confirmation

Gather evidence;

• Save screenshots showing:
– The active subscription
– The failed cancellation attempt
– Any error message
– Your next renewal date

Contact Story TV support;

• Request:
– Immediate cancellation of your subscription
– Confirmation that auto-renewal has been disabled
– A refund for any charge made after your cancellation attempt
– An explanation if cancellation is being prevented

If the issue persists, share your experience and consider filing a complaint on Xolvie to seek a resolution.