StardustTV charged me after I canceled—how can I get the subscription fee refunded?

If StardustTV charged you after you canceled,

Review your subscription first;

• Check:
– Your cancellation confirmation and cancellation date
– Your App Store, Google Play, or other subscription billing history
– The renewal date associated with the charge
– The account linked to your StardustTV subscription

• Confirm:
– You canceled before the renewal date
– The cancellation was successfully processed
– The charge isn't for a billing period that began before cancellation
– There are no other active StardustTV subscriptions

Gather evidence;

• Save screenshots showing:
– Your cancellation confirmation
– The charge after cancellation
– Your current subscription status
– Your billing or purchase history

• Keep:
– Transaction ID
– Payment receipt
– Cancellation confirmation
– Charge date and amount
– Previous support conversations

Contact StardustTV support;

• Request:
– Verification of your cancellation date
– A refund for the subscription fee charged after cancellation
– Confirmation that your subscription is fully canceled
– Assurance that no further charges will be made
– An explanation of why the charge occurred

If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.