Soouya subscription renews automatically and is hard to cancel, how can I cancel it?

If Soouya subscription renews automatically and is hard to cancel, here’s how to stop it;

Check your subscription status;

• Log in → Soouya → Account → Billing / Subscription
• Confirm:
– Plan type
– Next billing date
– Auto-renew status
• Screenshot the subscription page

Cancel auto-renew in Soouya;

• In Subscription settings → Turn off auto-renew
• Save changes → Screenshot confirmation

Check where you subscribed;

• iPhone (App Store):
– Settings → Apple ID → Subscriptions
– Find Soouya → Cancel Subscription
• Android (Google Play):
– Play Store → Profile → Payments & subscriptions → Subscriptions
– Find Soouya → Cancel
• Screenshot cancellation status

Check email (including Spam);

• Search for:
– “Subscription confirmation”
– “Renewal notice”
– “Cancellation confirmation”
• Screenshot relevant emails

Contact Soouya Support;

• Explain you want to cancel auto-renew
• Provide:
– Account email/username
– Screenshot of subscription page
– Any renewal charges

• Ask them to:
– Turn off auto-renew
– Provide written confirmation

If they delay or refuse;

Share your case on Xolvie so others are aware and the company is prompted to act.