Soouya promised a money-back guarantee but refused refund, how can I enforce it?

If Soouya promised a money-back guarantee but refused a refund, here’s how to enforce it;

Gather proof;

• Your purchase receipt
• Date you requested refund
• Soouya’s guarantee wording
• Screenshots of all communication

Contact Soouya Support again;

• Write clearly:
– “You promised a money-back guarantee”
– “I meet all conditions”
– “I request the promised refund”

• Provide:
– Account email/username
– Purchase date & amount

– Screenshots (policy + support messages)
• Ask for a written decision

Request escalation;

• If first support rep refuses
• Ask to escalate to billing supervisor or manager
• Reference the guarantee and your proof

If the problem remains unresolved after contacting support, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.