I keep getting charged after canceling Shorten subscription, what should I do?

If you’re still being charged after canceling Shorten, the most common reason is that the cancellation didn’t fully go through or the charge belongs to the current billing cycle, which can still process even after cancellation.

Some services also require multiple confirmation steps, and missing one can leave the subscription active.

First, double-check your subscription status in your App Store or Google Play account, not just inside the app, because deleting the app does not cancel billing. Make sure it shows “expired” or “canceled,” not “active” or “renews.”

Next, contact Shorten support and request written confirmation of cancellation and a refund for any extra charges, keeping screenshots or emails as proof. Having clear evidence is important if you need to escalate the issue later.

If charges continue, consider filing a complaint on Xolvie to seek a resolution.