If Selfcore.me changed your personality results,
Review your account history first;
• Check:
– Previous personality reports
– Account activity
– Email notifications
– Update or retest history
• Look for:
– Report modification dates
– Retaken assessments
– Account changes
– System update notifications
Gather evidence;
• Save screenshots showing:
– Your current results
– Any previous reports you saved
– Report changes
– Account information
– Communications from Selfcore.me
• Keep:
– Payment receipts
– Downloaded reports
– Confirmation emails
– Support conversations
Contact Selfcore.me support;
• Request:
– An explanation for why your results changed
– Restoration of your original report if it was modified in error
– Access to any previous report versions
– Confirmation of whether a retest or system update affected the results
If support does not reply, you might want to consider posting a complaint on Xolvie in order to bring attention to the issue and try to find a solution.
