Steam Refused My Refund for an Unplayable Red Dead Redemption 2
On February 5, 2025, my girlfriend gifted me Red Dead Redemption 2 on my Steam account. At the time, I did not have a computer, so I was unable to play the game and planned to wait until I had a computer to play it. Today, I downloaded the game for the first time and tried to launch it, but Rockstar Games Launcher asked me to verify an account.
At this point, as you can see in the screenshot I attached, Rockstar Games Launcher showed an account associated with a different Gmail address that does not belong to me, so I could not complete the requested verification. The email address I use on both Steam and Rockstar Games Launcher is m****************@hotmail.com, yet Rockstar appears to have linked the game to an account that does not belong to me. Because of this, I cannot access the game at all.
Although this issue is clearly related to a developer/launcher account-linking problem, when I requested a refund through Steam, my request was automatically rejected because more than two weeks had passed since the purchase. I only attempted to launch the game for the first time today, and even though I clicked the “Play” button, I am unable to actually access or play the game because it has been incorrectly linked to another account. I understand that your policies include a refund time limit, but in this case, I am requesting a refund for a game I have never been able to play due to a technical issue that was not caused by me.
I consider it extremely unfair that I have been unable to play the gifted copy of Red Dead Redemption 2 even once because of an incorrect account linking issue, while the refund is nevertheless being rejected automatically by the system. I therefore ask you to review the relevant account and game records, which should confirm that I have never actually played the game, and make an exception to process the refund and resolve this issue.
