I paid for Reface premium but the app still says my account is free, why is this happening?

This usually happens when the app cannot sync your purchase with the account you are logged into.

Reface support says premium access only works if you sign in with the same Apple ID, Google account, email, or login method used during the purchase.

Try restoring purchases from the app settings, then fully close and reopen the app while connected to a stable internet connection.

If that fails, log out and back in, update the app, and check whether the subscription appears in Apple Subscriptions or Google Play Subscriptions.

Some users report the subscription was bought through Reface’s website or a social media promotion instead of the App Store or Google Play, which can prevent automatic syncing inside the app.

Have a similar problem? Join others who’ve shared their stories and found solutions. File your complaint on Xolvie to bring attention to the issue.