Hello Support Team, I hope you are doing well. I am a Quotex user, and my account ID is 80145573.
Recently, I placed a buy position with an amount of $30.00, which resulted in a loss. I understand that trading always involves risk; however, during this specific trade, I noticed a very sudden and unusual market movement that did not appear normal.
At the time of the trade, the price moved abruptly in a way that raised concerns about whether the execution or price feed was functioning correctly. It seemed like there may have been a delay, a spike, or some irregular behavior on the chart precisely when my position was opened and closed.
For your reference, my IP address during the trade was 2400:c600:4510:bad6:bcb9:aaff:fec3:2d73. I kindly request that you carefully review this $30 buy trade and check if there were any technical issues, price delays, or execution irregularities on your side.
If any abnormality or technical problem is identified, I respectfully request a refund of the $30 loss or appropriate compensation or bonus as a goodwill gesture. I value your platform and support, and I hope my request will be reviewed thoroughly.
Thank you for your time and understanding.
It was just a losing trade that I took wrongly, and I am asking you to please return my money. The trade was on Quotex USD/COP (OTC). Please check it and give my money back to me. This is such a great platform, but I made this trade by mistake. Thank you for helping and thank you for supporting.
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