Deposit Doesn't Appear In My Trading Account

On September 11 at around 7:32 am I made a deposit of $30 to my Quotex account. The money was successfully deducted from my payment account, and I have a transaction record showing a successful transfer for this amount, but the deposit has still not been credited to my Quotex balance. Right after noticing that the $30 did not appear in my Quotex account, I submitted a report through the web app. Since then I have not received any reply or solution from Quotex support, and the deposit is still missing. I request that this $30 deposit be investigated urgently and immediately credited to my Quotex trading account, or otherwise refunded to my original payment method. I also ask for an explanation for this delay and for Quotex to ensure that such an issue does not happen again.