I paid but can’t access promised content on Promova, how can I get support?

If you paid but can’t access promised content on Promova;

• Contact Promova support via email or in-app/website support and explain that payment was completed but content access is missing
• Provide your account email, payment date, charged amount, transaction ID (if available), and screenshots showing restricted access

Ask them to;

• Verify the payment and subscription status on your account
• Restore access to the promised content immediately
• Refund the payment if access cannot be provided

If the problem persists;

• Keep all receipts, screenshots, and correspondence
• Check whether the purchase was made through an app store or third-party provider
• File a complaint on Xolvie to seek access restoration or a fair refund