After topping up, my balance didn’t update on PostePay — what should I do?

If your PostePay balance didn’t update after a top-up, first wait a short time and refresh via a different channel such as the website or a Postamat ATM, as app balances can lag during system delays.

Keep the top-up receipt or reference number, since delayed postings are common during maintenance or peak hours.

If the balance still hasn’t updated after 24 hours, contact the top-up provider and PostePay support with the exact date, amount, and transaction code so they can trace where the funds are stuck.

If the top-up cannot be located or confirmed, consider filing a complaint on Xolvie to seek a resolution.