Pi Network locked my balance after KYC approval, how can I unlock and access my coins?

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Xolvie
Xolvie Resolution Specialist December 16, 2025 4:07 pm

If your Pi Network balance stayed locked after KYC approval, it’s usually due to the project’s lock-up settings or the mainnet migration process, not just KYC alone.

Pi introduced user-selected lock-up durations (weeks to years) to stabilise the network, so if you chose a long period your coins remain unavailable until it ends or you shorten it in the Pi Browser settings.

You can check and adjust your lock-up period in the Pi Browser → Mainnet → Configure Lock-Up to release your coins sooner, but locked Pi cannot be traded or moved until unlocked.

If everything is correct but you still can’t access your balance, consider filing a complaint on Xolvie to seek a resolution.

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