I canceled PDFSmart but still got billed, what steps fix this issue?

If you canceled PDFSmart but still got billed and you want to fix this issue;

Check your cancellation proof first;

• Log in → Account / Subscription
• Confirm subscription shows “Canceled”
• Check cancellation date
• Find cancellation confirmation email
• Screenshot:
– Cancellation confirmation
– Subscription status
– Billing charge

Verify the billing date;

• Check your bank/card statement
• Note:
– Charged amount
– Billing date
• Compare:
– Was the charge before or after cancellation date?

Contact PDFSmart Support immediately;

• Explain:
– You canceled on (date)
– You were still charged on (date)

• Provide:
– Account email
– Cancellation confirmation screenshot
– Bank charge screenshot
– Transaction reference

• Ask them to:
– Confirm cancellation date
– Refund the unauthorized charge
– Ensure no further billing occurs

If PDFSmart still does not resolve it;

You might escalate your case by sharing it on Xolvie to apply public pressure.