PDFSimpli didn’t translate anything even though I paid. How can I request a refund?

If you paid PDFSimpli for a translation that was never done, you can claim your refund by acting quickly and keeping a written record.

Here are the practical steps:

• Save the payment receipt, the original file, and screenshots showing that the translation was not completed.

• Write to [email protected] explaining the issue, including the transaction number, date, and attaching your evidence. Request a full refund and confirm that you do not want automatic renewals.

• Use the official form at https://www.pdfsimpli.com/contact to duplicate the claim and obtain a case number.

• If you don’t receive a reply within 5 business days, contact your bank or PayPal to request a chargeback for a service not provided, attaching your communication history.

• Keep all message exchanges, as they may be useful if you need to escalate the claim to consumer protection or mediation instances.

❗ If you’ve had a similar experience with PDFSimpli, share it on Xolvie to help other users claim refunds when services are not delivered as promised.