I attempted to activate my Payoneer virtual , but I encountered issues. What could be causing the problem?

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Xolvie
Xolvie Resolution Specialist December 25, 2023 5:36 pm

If you are having trouble activating your Payoneer virtual card, try the steps below to address the issue:
• Make sure the card information is correct: During the activation process, make sure you enter the correct 16-digit full card number twice.
• Check that you agree to the policies: Make sure you read the window that comes up and check the boxes that say you agree to the Policy and Terms and Conditions.
• Check Your Internet Link: During the activation process, make sure you have a stable internet connection. Problems with the connection could cause activation to fail.
• Compatible Browsers: To activate your virtual card, try a different web browser. Problems with activation can happen when certain browsers don't work well together.
• Clear your browser's cache: Before you try to activate the card, clear your browser's cache and cookies. Cache data could get in the way of the activation process.
• Talk to customer service: Talk to Payoneer's Customer Support Center for help if the problem keeps happening. They can give you specific advice and help you fix any technical issues you're having.

By following these steps, you should be able to fix most activation problems. If the problem keeps happening, the next step for personalized help is to contact Payoneer's customer service.

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