Payeer Server Timeout Errors Lock User Out of $200 E-Wallet Balance

I am using a personal Payeer e‑wallet and my account has effectively been unusable since 2025. The last time I was able to access my wallet and use it normally was in January 2025. After that date, the Payeer application stopped opening and their website also does not open properly for me. When I try to access my account, I receive an error stating that the request timed out while waiting for a response from the server, and I cannot log in or reach my funds. I live in Yemen, and my country and IP information are shown on the account screen. At the time of my last successful access, my balance was approximately 180 dollars, and according to the information on the account screen my balance is now shown as 200. I had bought a trading currency with part of this balance and now I cannot manage, withdraw, or use this money in any way because of the access problem. I tried to contact Payeer support through the application but I cannot reach them since the app will not open. On the website, when I try to submit a support form, it asks for my account number and the amount; I fill in the requested information, but my request is rejected and I cannot get any help or answer. I request that Payeer immediately restore full access to my e‑wallet, or alternatively close the wallet and allow me to withdraw the entire balance that appears on the account. I expect a clear explanation for why my access has been blocked without warning and a quick resolution so that I can receive my funds.