I Am Demanding the Correct 50 ml Origins Ginzing Gel From Trendyol

I purchased the Origins Ginzing Jumbo Advantage Set via Trendyol. This set consisted of a 50 ml Ginzing gel moisturizer and a 15 ml eye cream. I placed my order on June 13, paying a total of $61. A few days after the products arrived, upon inspecting the box closely, I realized that a 30 ml Ginzing gel moisturizer was sent instead of the 50 ml version that was supposed to be included.

On June 19, I contacted the seller via Trendyol to report the situation and provided proof with photos of both the product received and the listing images. Despite this, the seller claimed that the product was ordered as 30 ml and stated they could not supply the replacement item, offering only a return option. Not only was my customer grievance completely disregarded, but their communication tone was also extremely rude and indifferent.

I specifically chose this set because it featured the 50 ml Ginzing gel moisturizer at a favorable price. Returning the item would put me at a financial loss, and their refusal to admit their own error—treating me as if I were the party providing incorrect information—left me deeply disappointed.

I demand that Origins and the relevant Trendyol seller dispatch the correct 50 ml Ginzing gel moisturizer as advertised in the listing and resolve my grievance. I expect the item to be properly delivered, for them to acknowledge this error by auditing their stock and listing details, and to exercise due care to prevent similar issues in the future.