OmeTV Account Banned Without Explanation After Two Days of Use

I created an OmeTV account with the e‑mail address salmanbinh***[email protected] and used the Android application for only two days. When I opened the app again, I suddenly saw a message saying that my account is banned, along with an option to remove the ban for 10.99 GBP. I was not using the app at the moment the ban was applied; I only found out when I tried to enter the app. I have not received any clear explanation about what rule I allegedly violated, and I do not think I did anything to justify such a ban, especially after such a short usage period. I also have not previously contacted support about this, because the reason for the ban is not stated clearly in the app. I request that my account be urgently reviewed, that I be informed transparently about the exact reason for the ban, and that my account be unbanned if there is no serious or proven violation. I also ask that I am not forced to pay any fee in order to remove the ban, as this feels unfair when no specific violation has been explained.