OmeTV Account Banned After Payment - Support Not Responding

I use OmeTV on my Android device and recently my account was banned while I had done nothing wrong. I had just stood up to go and close my door, and it seems that someone reported me, after which my access to the platform was suddenly blocked. Shortly before this happened, I paid 11 euros on OmeTV, and now I cannot use the service at all because of this ban. I do not know the exact date, but this has been going on for a couple of days and I still cannot access my account. I tried to reach OmeTV support about both the unfair ban and the money I paid, but I have received no response and I am unable to do anything from my side. I request that my account be checked manually, the unjust ban be removed, and my access restored, or alternatively that my 11 euros be refunded as soon as possible.