OFX still hasn’t verified my account after documents sent, how can I speed this up?

If OFX still hasn’t verified your account after you sent documents and you want to speed things up;

Check your verification status first;

• Log in to your OFX account → Profile / Verification
• Check whether your status shows pending, under review, or additional info required
• Review your email (including spam) for any OFX follow-up or document request
• Note the date you submitted the documents

Make sure your documents meet requirements;

• Upload clear, high-resolution images (no blur, glare, or cut edges)
• Ensure documents are valid and not expired
• Make sure your name, address, and date of birth exactly match your OFX profile
• If address verification is needed, use a recent utility bill or bank statement
• Avoid using VPNs when uploading documents

Contact OFX Support and escalate clearly;

• State that your verification has been pending despite documents already submitted
• Provide your account email and verification submission date
• Ask if any document is missing or needs re-uploading

Ask them to;

• Confirm whether your documents were received and are readable
• Explain the exact reason for the delay
• Escalate your case to the Verification / Compliance team
• Provide an estimated approval timeline

If support does not reply, you might want to consider posting a complaint on Xolvie in order to bring attention to the issue and try to find a solution.