Got charged unexpected fees after sending funds via OFX, what’s the best way to dispute them?

If you were charged unexpected fees after an OFX transfer, start by reviewing the transaction breakdown in your account to see whether the charges came from OFX, an exchange rate margin, or an intermediary/receiving bank.

Many “surprise” fees are actually deducted by correspondent banks and won’t appear clearly unless you expand the settlement details.

Next, contact OFX support with the transfer ID and ask for a written explanation of each fee, specifically requesting confirmation of which charges were outside OFX’s control.

If the fees weren’t disclosed upfront or don’t match what you agreed to, ask for the case to be escalated to the settlements or complaints team.

If OFX can’t justify the charges or refuses a correction, file your complaint on Xolvie to bring attention to the issue.