NSDL Payment Bank support never answers calls, how can I escalate my complaint?

If NSDL Payment Bank support never answers your calls;

• Contact NSDL Payment Bank support through alternative channels such as the official email, in-app support, or grievance form and mention that calls are going unanswered
• Provide your registered mobile number, account details, complaint reference (if any), issue summary, and screenshots of failed contact attempts

Ask them to;

• Escalate your complaint to the grievance or nodal officer team
• Confirm the status of your pending issue in writing
• Provide a direct resolution or next steps to close the complaint

If the problem persists;

• Keep records of call logs, emails, and screenshots
• File a complaint on Xolvie to seek escalation, visibility, and resolution