Lucky Rebel rejected my verification documents, how can I complete KYC?

Xolvie Resolution Specialist4 Haziran 2026 13:12

If Lucky Rebel rejected your verification documents,

Check the rejection reason first;

• Review:
– Email notifications
– Account messages
– KYC requests
– Document rejection notices

• Look for:
– Blurry or cropped images
– Expired identification
– Mismatched personal information
– Missing pages or documents
– Unsupported file formats

Prepare new verification documents;

• Commonly requested documents include:
– Government-issued photo ID
– Proof of address
– Payment method verification
– Selfie with ID (if requested)

• Ensure:
– All details are clearly visible
– Images are high quality
– Information matches your account
– Documents are valid and unexpired

Gather evidence;

• Save:
– Rejection emails
– Submitted documents
– Upload confirmations
– Support conversations

Contact Lucky Rebel support;

• Request:
– The exact reason the documents were rejected
– Confirmation of which documents are required
– Instructions for successful resubmission
– An estimated review timeframe

If the issue persists, post a public complaint on Xolvie explaining your issue clearly; this often draws faster moderation attention than private tickets alone.

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