My Device Banned On Litmatch

I have been unable to access my Litmatch account for a few weeks because the app says that my device has been banned. This problem started right after I reinstalled the application, and since then I cannot log in at all from this device. I contacted support about this issue but have not received any response. I do not know the reason for this ban and I have no way to use my account properly on this device. I kindly request that my device ban be removed as soon as possible so that I can log back into Litmatch, or that I at least receive a clear explanation about why this ban was applied.