Litmatch Account Blocked and No Details Given About the Ban

I am writing about a problem with my Litmatch account and device, which were blocked today without any explanation. When I try to log in, the app shows a red message saying that my registered device has been banned and asks me to change to another device to register, so I can no longer access my account. My username in the application is “Demian” and the account is linked to the email address demi***[email protected]. I use Litmatch from Peru and my account is configured in Spanish. I have not received any clear explanation, notification or reason for this block, and I would like to understand exactly what has happened and which rule I supposedly violated. First, I request that you inform me in detail about the reason for this block. If you consider that there is a fair and justified reason and you decide to keep the ban, I ask you to provide me with all my personal information stored in the account, especially all the chats and conversations I have had with users I met in the app. If, after reviewing my case, you see that the block is unfair or a mistake, I kindly request that you reactivate my account and remove the ban from my device so that I can continue using the service. I ask you to review my situation carefully and give me a clear and definitive response as soon as possible.