Garena took monthly membership payments but no rewards were received, how can I easily get the rewards for my Free Fire Max account?

If you paid for a monthly membership to Free Fire Max but haven't gotten your prizes yet, check to see if your subscription is still active.

Check that your membership is still valid by going to the "Subscription Centre" in-game. The [Subscription Centre FAQ](https://ffsupport.garena.com/hc/en-us/articles/4412920999450-Subscription-Center-FAQ) says that you need to click "Claim" every day in the subscription centre to get your diamonds and other perks.

It's important to get in touch with Garena's support team if your subscription is still active and you've been following the steps to claim your rewards but still haven't gotten them. It's easy to get help with Garena Free Fire. Just go to https://ffsupport.garena.com/hc/en-us and enter your account information. Go to the "Submit a Request" area, pick "Payment Issue" as the type of request, and give a full explanation of what's going on.

After sending your request, check your email and the "My Requests" part of the Help Centre for updates from Garena's support team. If you don't get a satisfactory answer within a decent amount of time, you could try filing a complaint on Xolvie.