Dream League Soccer 2026 Old Account Cannot Be Accessed

I am writing this complaint because I am unable to access my account in Dream League Soccer 2026. Approximately three days ago, I got a new phone, and after switching devices, I was no longer able to access my existing game account.

When I opened the game on my new phone, I was automatically directed to a completely different, newly created account, and my old account did not appear. I later learned that I was supposed to transfer my account to the new device, but I had no information about this process. My old phone has since been reset, so I can no longer receive a verification code on that device. I need this code to link my account to my profiles and recover my old account, but I cannot obtain it because I no longer have access to my old phone.

I tried to contact the Dream League support team, but I could not figure out how to properly access the support system, how to reach them, or whether I had received any response. At the moment, I can only access a new account that I do not want to use, while my actual account remains inaccessible.

I expect Dream League to identify my old account, transfer it to my new phone, and restore my access. I request that my account be recovered and that I receive clear and understandable assistance throughout the recovery process.