I recently purchased a General Mobile 20 Pro smartphone and have been trying to add my Google account (p************@gmail.com**) from my old Huawei Mate 20, but I’m experiencing issues. My old phone is completely broken and I can’t access it in any way. Even though I entered my email and password correctly on the new device, none of my old data or purchased Google Play content appears. When I log in, it looks as if a new, empty account has been created.
My phone number and recovery email are both linked to the account, and my login credentials are correct. However, because I can’t access my old device, I’ve lost access to previous data and paid content. All my Google Play payments were made using a Denizbank debit card, though I no longer have the payment receipts.
I would like to restore access to all my old Google Play purchases and data associated with my original account on my new device. I request technical assistance from Google to resolve this issue as soon as possible.
On the WePlay Android app, I forgot my parental control password and can no longer log in to my account. I tried all available password reset steps, but I didn’t receive any reset email. The app is fully updated, and my registered email address is a******@gmail.com**. To resolve the issue, I contac...
Two days ago, my old phone (Oppo Realme) broke, so I installed Dream League Soccer on my new Tecno Spark device. My old account was linked to Gmail and Google Play Games. However, when I logged into the game on my new device, instead of connecting to my old account, it created a new account linked t...
I have been using a WePlay account on my Android phone, but I can no longer access it because I forgot the email address linked to my Google account. I originally created the account through Google, and right now I only remember my account name and registered phone number. Unfortunately, I don’t rec...
For the past three days, I have been trying to log in to the Weplay app on my Xiaomi 11T using my Google account, but every single attempt fails because I do not receive the required verification code. Instead, I keep getting an error message. My account currently holds a balance of ₺900, and I am c...
I’m having serious issues accessing my WePlay account. I originally registered through my Google account, but now I can’t log back in at all. Every time I try to sign in using Google, the app doesn’t take me to my existing account. Instead, it keeps creating a brand-new account and automatically red...
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