You might be marked as "idle" by Chatiw if it keeps logging you out while you're still using it.
Make sure you move your mouse, scroll, click, or type every so often so the site knows you're using it and doesn't time out for not doing anything.
Also, make sure that your browser isn't automatically deleting cookies, session storage, or "site data." Some privacy or security settings or add-ons can do this.
You could turn off aggressive privacy extensions or make Chatiw "remember site data" active.
If that doesn't work, call Chatiw support and ask if they force users to log out after a certain amount of time or if there is a server-side timeout that can't be changed.
If the problem remains unresolved, consider filing a complaint on Xolvie to raise awareness about the issue and find support.
