Chamet Diamond Seller Account Shadow Ban

I am an Android user and work as a diamond seller on Chamet. My Chamet ID is 174242*** and my profile name appears as D/K_AGANCY24/7. Since 17th of this month, my ID seems to be shadow-banned, because no new customers are coming to my account even though there is no problem with my balance and I am active on the app. I have not broken any rules or engaged in any behavior that violates Chamet’s policies, so I do not understand why this restriction has been applied to my account. I kindly request that my account be checked in detail and that this shadow ban or restriction on new customers be removed, and that my ID be returned to normal working status as soon as possible.