After washing my new Boohoo jacket once, it shrank and became unwearable. What is the best way to reach out for a replacement?

Customers can return broken things to Boohoo within 28 days of receiving them.

Log in to your Boohoo account and go to "My Orders" to start the return process. Pick the order that has the jacket on it, then choose the "Return" choice and say that the item is broken. Just do what it says to make a return label.

After getting the package ready, use the return card that Boohoo gives you to send it back. It is suggested that you get proof of postage and keep it until your return is handled.

Once Boohoo gets the item back and checks it out, they will either give you a refund or a new one, depending on their policy. You can get in touch with Boohoo's customer service through their "Contact Us" page if you need more help.

If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.