Bibox customer service is unresponsive after my funds went missing; how can I escalate the issue?

If Bibox's customer service doesn't respond after your funds went missing, start by getting all the information you need about the transaction.

This includes your account email, the IDs of any deposits or withdrawals, transaction hashes, and any screenshots that show the missing funds.

Check your transaction log again to make sure the problem started in Bibox or an outside wallet.

You can send a detailed support request to [bibox.zendesk.com](https://bibox.zendesk.com/hc/en-us/requests/new) or a help email to [email protected].

Make sure you explain the problem clearly, include proof, and ask for an immediate probe. Follow up on a regular basis and write down all of your attempts to get in touch.

If you have experienced a similar issue, please feel free to share. You can also file a complaint on Xolvie.