Beliz Istanbul German Course Complaint Over Poor Teaching and Management
Approximately six months ago, as part of my plans to immigrate to Germany, I enrolled in a German language course with Beliz Istanbul under the sponsorship of my hospital administration. However, I experienced serious problems because of the teaching methods, treatment of students, and highly unprofessional behavior of the teacher assigned to my group, r***. I contacted the manager, g***, in an attempt to resolve the issue, but he responded in an unserious and dismissive manner, showed little interest in finding a solution, ignored all of my complaints, and unconditionally defended the teacher.
After the situation reached this point, I tried to contact the institution’s general coordinator, ç**. However, what has happened throughout this process clearly indicates to me that there is a lack of effective oversight and healthy management within the institution under ç**’s leadership. The problems within the organization have become systematic, and the complaint and resolution process appears to be completely ineffective.
After six months, I have still been unable to establish even a solid A2-level foundation in German, despite the education that was promised. During this period, the teacher’s discriminatory, disrespectful, and pedagogically inadequate behavior continued, along with an approach that placed pressure on students. More importantly, there was a clear breach of confidentiality within the institution. Private communications and discussions I had with the manager, including emails and conversations, were shared with the teacher and subsequently referenced or implied during class. This was unethical and completely unacceptable. The breach of confidentiality created an even more intimidating and pressuring environment for me.
As a result, this entire experience has been financially, emotionally, and psychologically exhausting, as well as unprofessional and damaging to my trust in the institution. For these reasons, I do not consider this institution under ç***’s management to be professional, and I want to clearly express my dissatisfaction. I also want to state that I intend to submit formal complaints to the institution’s headquarters and share my experience on various platforms, including social media.
In conclusion, I do not consider this institution trustworthy, and I believe the service provided falls far below reasonable professional standards.