Yourselfirst billed me twice for the same test, how can I get the duplicate payment back?

You should first email [email protected] from the email address associated with your account and say that you were charged twice for the same test.

You should include proof of this in the email and ask for a return for the second payment. Asking for a refund is handled case-by-case, and if accepted, it takes 5–10 business days to process.

You're not the only one if they don't answer or say no. On Xolvie, you can talk about your problems or make a complaint to get help from other people.