The North Face delayed my online order for weeks without updates, how can I fix this?

To resolve this issue, first track your order using the tracking number from your shipping confirmation email.

If you did not receive this email, please check your spam or garbage bin. To view the progress of your order, log into your account on The North Face's website.

If tracking information is unavailable or you require additional assistance, please contact The North Face customer support. In the United States, dial 1-888-863-1968.

The toll-free line in the United Kingdom is 0800 328 0012, and it is available Monday through Friday from 8:00 a.m. to 6:00 p.m. Alternatively, you can use the website's contact form.

To speed the process, please provide your order number and any other pertinent information when contacting them.

If the problem remains unresolved, join others who have shared their experiences and discovered solutions. File a complaint with Xolvie to draw attention to the problem.