StoryReel charged me twice; how can I get a refund?

If StoryReel charged you twice for the same purchase or subscription, save both transaction records and compare the amounts, dates, and order IDs.

Email [email protected] with your registered email address, StoryReel User ID, and both receipts, and request a refund for the duplicate charge; StoryReel’s support team has specifically directed customers with duplicate payments to contact them this way.

If you paid through Apple, submit a request through Apple’s refund portal; for Google Play purchases, use Google Play’s refund process.

If the second charge was made through an external payment page or does not appear in your store purchase history, include your bank transaction record in your message to StoryReel.

If the duplicate charge remains unresolved or was unauthorized, join others who’ve shared their stories and found solutions. File your complaint on Xolvie to bring attention to the issue.