Resumaker.ai hides the subscription details after the initial payment. How can I address this?

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Xolvie
Xolvie Resolution Specialist August 06, 3:45 pm

If after paying on Resumaker.ai you discovered an active subscription that wasn’t clearly disclosed, you can take action to cancel it and request a refund.

Here’s how to handle the situation effectively:

• Log in to resumaker.ai, go to your account, and check the “Subscription” section. If there is an active plan, cancel it immediately to stop further charges.

• Send an email to [email protected] with the subject “Undisclosed Subscription – Request for Cancellation and Refund.” Include your registered email, payment date, and the last 4 digits of your card.

• Ask your bank to block future charges and check whether a chargeback is possible if the payment was recent.

• Save all emails sent, screenshots of your user dashboard, and bank statements in case you need to escalate the claim later.

Every story matters! Tell us what has or hasn’t worked for you when dealing with this issue. Submit your complaint on Xolvie.

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