Withdrawal Problem With Quotex

I am writing to report a serious problem I have experienced with Quotex regarding withdrawals from my trading account. On 26 July, I requested a withdrawal of ₹28,000 via bank transfer. This withdrawal was later cancelled by Quotex on 6 August and the funds were returned to my trading balance. On the same day, I placed a new withdrawal request for the same amount, with Transaction ID 40742855275, again via Net Banking. In the Quotex system this payout is shown as “Successed Payout”, but the money has never reached my bank account. I use Axis Bank in India, and I have already contacted the bank to check whether any amount of ₹28,000 was received or is pending. My bank confirmed that there is no incoming or pending credit of ₹28,000 from 26 July until today. Despite this, the withdrawal is still shown as successful in Quotex. I also contacted the Quotex support team several times through their ticket system to ask why my funds are not being credited to my bank account. Instead of giving a clear answer or resolving the issue, my tickets are being closed without a proper explanation, and my problem remains unsolved. At the moment my ₹28,000 is stuck on this platform, and I am unable to access my own money. I request that this situation be urgently investigated, that my withdrawal of ₹28,000 with Transaction ID 40742855275 either be correctly processed and credited to my Axis Bank account without any further delay, or that the full amount be refunded to me in a way I can actually receive. I also expect a clear written explanation as to why the first withdrawal was cancelled, why the second one is marked as successful despite not reaching my bank, and why my support tickets were closed without resolution.