Quotex Deposit Missing Despite Successful Transfer

40

I have a serious problem with my Quotex account registered with the email address qousain***[email protected]. On 30 September 2026 I deposited 872 USDT via TRC20, and the transaction was successfully completed, as shown in my crypto payment receipt, the Bitget withdrawal confirmation of 873.5 USDT on the same date, and the Tronscan transaction details confirming that the 872 USDT transfer was successful on the blockchain. After the transfer was done, Quotex support told me that they had given me another address to deposit to and did not accept the deposit I had already sent to the first TRC20 address. I clearly explained to them that the 872 USDT was already sent and confirmed on the blockchain, but instead of solving the issue they only repeated that the payment was not received to the new address, as reflected in the support chats on the market-qx.trade website and with Quotex support. In addition, I opened support ticket number 20488984 with Quotex on 30 September 2026, explaining that the 872 USDT deposit was shown as failed on their side and asking them to correct this deposit. Despite this, my issue is still not resolved and I have not received any effective solution. Because of this situation my 872 USDT is neither in my wallet nor credited to my Quotex account, and I am left without access to my funds. I request that my 872 USDT deposit be fully located and either refunded back to my wallet or credited to my Quotex trading account without any further delay, and that a clear written explanation be provided about what happened to this transaction.

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