I never agreed to a Pdfgo recurring fee yet it hit my PayPal — what’s the best dispute route?

Xolvie Resolution Specialist25 Şubat 2026 07:24

If Pdfgo charged you a recurring fee through PayPal without your consent, here’s the best dispute route;

Check PayPal first;

• Log in → PayPal → Settings → Payments → Automatic Payments
• Find Pdfgo
• Confirm:
– Active billing agreement
– Next payment date
• Click Cancel automatic payments
• Screenshot cancellation page

Check transaction details;

• Open the specific charge
• Note:
– Amount
– Date
– Billing agreement ID
• Screenshot the transaction

Open a PayPal dispute;

• Go to Resolution Center → Report a problem
• Select the transaction
• Choose:
– “Unauthorized transaction” (if truly not approved)
– Or “Billing issue / subscription problem”
• State clearly you never agreed to recurring billing
• Upload screenshots

Contact Pdfgo support;

• Provide:
– PayPal transaction ID
– Date & amount

• Request refund and written confirmation of cancellation

If the problem remains unresolved after contacting support, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.

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