When I requested a withdrawal, MOBROG marked my balance as “on hold” — how can I unblock the payment step by step?

If MOBROG marked your balance as “on hold” after you requested a withdrawal and you want to unblock the payment step by step:

• Check your profile to ensure your account is fully verified (confirmed email and accurate personal details)
• See whether additional verification is required (ID document or identity confirmation)
• Confirm that your payment method is correctly set up and matches your name
• Make sure you reached the minimum payout threshold and that no surveys are still under review

Contact support stating that your balance was placed on hold after requesting a withdrawal:

• Include your registered email, withdrawal date, and selected payment method
• Attach a screenshot showing the “on hold” status

Ask them to:

• Confirm the exact reason for the hold
• Specify what requirement is missing to release the payment
• Provide a clear timeframe for processing
• Assign you a case number for follow-up
• Confirm in writing when the withdrawal will be completed

If the payment is not released without a clear explanation:

• Request a manual review of your case
• Keep all communication and evidence for your records

Facing a similar issue? Join the discussion and see how others resolved it. You can also file a complaint on Xolvie to bring attention to the problem.