They’re asking me for verification and MOBROG has left it pending for weeks — how can I speed up the process?

If MOBROG asked you for verification and it has been pending for weeks, and you want to speed up the process:

• Make sure you uploaded all requested documents clearly, without blur or cropped edges
• Verify that the name on your account exactly matches your ID document
• Confirm your email is verified and check that there are no additional requests in your profile
• Save screenshots showing the “pending” status and the submission date

Contact support stating that the verification has exceeded a reasonable timeframe:

• Include your registered email and the date you submitted the documents
• Attach screenshots showing the pending status

Ask them to:

• Confirm they correctly received your documents
• Specify whether any additional requirement is missing
• Provide a concrete timeframe for completing verification
• Assign a case number and responsible agent
• Confirm when surveys or your balance will be reactivated

If there is still no progress:

Consider sharing your experience on Xolvie to increase visibility and speed up resolution.