If MOBROG changed the minimum payout without notice and you now can’t withdraw, and you want to avoid waiting months:
• Check your profile to confirm the new minimum threshold and when it was applied
• Save screenshots of your current balance and the previous terms (if available)
• Review the updated terms and conditions to see whether the change is mentioned
• Calculate how much you’re missing to reach the new minimum
Contact support explaining that the change directly affects you:
• Include your registered email and screenshots of your balance
• Point out that you accumulated earnings under the previous conditions
Ask them to:
• Confirm the exact date the new minimum became effective
• Clarify whether exceptions apply to users with prior balances
• Allow an exceptional withdrawal due to the unannounced change
• Provide a clear response deadline
• Assign you a case number
If they do not offer an alternative:
Share your concerns or file a complaint on Xolvie to connect with others and find support.