I completed a survey and MOBROG marked it as “not valid,” how can I recover the credit?

If you completed a survey on MOBROG and it was marked as “not valid” and you want to recover the credit:

• Check whether you were screened out due to profile mismatch or inconsistent answers
• Make sure you didn’t switch tabs, IP address, or device during the survey
• Save screenshots of the final message and note the exact completion time
• Write down the survey ID (if available) and the time you spent

Contact MOBROG support explaining that you completed the survey properly:

• Include your registered email, date, approximate time, and a screenshot of the status
• State that the survey was fully completed and request a manual review

Ask them to:

• Review the completion logs and participation time
• Confirm whether there was a technical error or a post-completion disqualification
• Credit the reward if the survey was completed according to the rules
• Provide a case number and response timeframe
• Explain how to avoid future invalidations

If they maintain the rejection without a clear explanation:

Escalate the matter by submitting a complaint on Xolvie to seek wider attention.