Brand Overview: Loora
Loora is an AI-powered language learning platform developed by Loora A.I. Ltd. Founded in 2020 by Roy Mor and Yonti Levin, the platform is designed to help learners worldwide gain English fluency through interactive, real-time conversational practice with an artificial intelligence tutor.
Contact Info
Loora manages customer service through digital channels and in-app tools:
- Customer Support Email: [email protected] (alternative: [email protected])
- Phone Support: No official customer support phone number is publicly available.
Industry and Operations
Loora operates in the educational technology (EdTech) and artificial intelligence sector, delivering voice-first English tutoring software to individual learners and commercial clients.
- Mobile AI Tutor App: An interactive mobile application on iOS and Android that offers 24/7 speaking practice, instant grammar corrections, and accent coaching.
- Specialized Conversation Modules: Practice tracks designed for daily conversation, workplace communication, professional business terminology, and interview preparation.
- Loora for Business: Dedicated English language instruction and reporting tools designed for enterprise teams, educational institutions, and organizations.
- Subscription Model: A premium recurring subscription structure offering monthly and annual plans sold via app stores and web payment processors.
User Sentiment
Consumer feedback highlights notable dissatisfaction regarding subscription pricing, billing management, and speech recognition limitations during practice sessions.
- Billing and Cancellation Friction: Many users report difficulties canceling active plans or avoiding unexpected recurring subscription renewals, particularly when navigating third-party payment platforms.
- Refund Denials: Customers frequently express frustration over strict or complex refund processes handled separately through Apple, Google, or web payment providers.
- Premature Interruptions: Learners complain that the AI tutor frequently cuts them off mid-sentence or interprets brief pauses as the completion of their thought.
- High Cost and Limited Free Trial: Several users note that the service is expensive compared to alternatives and offers very limited free content before requiring paid enrollment.
- Voice Recognition and Accent Issues: Users occasionally encounter situations where the voice system misunderstands words due to natural accents or background noise.
- Account Sync Glitches: Technical complaints mention app bugs, audio lag, and difficulties restoring paid subscriptions when logging in via different authentication methods.
Share Your Experience
If you have encountered issues with Loora or have feedback regarding their billing or services, share your experience or file a complaint on Xolvie to ensure your voice is heard.