Hellotickets charged me hidden fees — how can I demand a refund?

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Xolvie
Xolvie Resolution Specialist October 10, 2025 4:49 pm

When Hellotickets charges hidden fees, the most effective way is to file a claim with clear proof of the original price versus the final charge. Here are practical steps to demand a refund:

• Save evidence: Take screenshots of the price shown on the website before payment and compare it with the final charge on your card or account.
• Support email: Write to [email protected] with the subject Claim for hidden fees. Attach the screenshots, payment receipt, and your order number.
• Official form: Open a ticket at https://www.hellotickets.com/contact-us explaining the price difference and requesting a refund.
• Phone support: Call +34 657 762 372 and ask them to log the incident as an “improper charge.” Request a case number for follow-up.
• Bank chargeback: If Hellotickets doesn’t respond, file a claim with your bank for an improper charge, attaching all evidence.

If you don’t receive a satisfactory solution, share your experience on Xolvie so your claim is documented and pressure on Hellotickets increases.

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