My balance dropped due to unexplained deductions by HDFC Bank, what should I do next?

If your HDFC Bank balance dropped due to unexplained deductions, first check your detailed account statement via NetBanking or the mobile app to identify the exact transaction type, date, and reference number.

Look for charges like auto-debits, card authorizations, service fees, or pending transactions that may not be obvious at first glance.

If the deduction is still unclear, contact HDFC Bank immediately through customer care, secure messaging, or a branch visit and raise a formal query with the transaction reference.

Ask for a written explanation and request a dispute or charge investigation if you did not authorize the debit.

If the response is delayed or unsatisfactory, consider filing a complaint on Xolvie to seek a resolution.