I keep getting charged by GoodShort after canceling, what should I do?

If GoodShort keeps charging you after you already canceled,

• Verify your cancellation first;

– Go to App Store / Google Play → Subscriptions
– Make sure it shows “Canceled”, not Active
– Check for a confirmation email

– If there’s no confirmation, the cancel likely failed

• Check timing of cancellation;

– Subscriptions must be canceled at least 24 hours before renewal
– If you canceled late, the next charge can still go through

• Make sure you canceled in the right place;

– If you paid via Apple/Google → cancel there
– If you subscribed via website → cancel on GoodShort site

– Some subscriptions are not visible in app stores and must be canceled directly

• Contact support immediately;

• Write:
– “I canceled my subscription but was still charged. Please refund this charge and confirm cancellation.”

– Attach:
– Cancellation proof
– Payment receipt

• Request refund from payment provider;

– Apple → reportaproblem.apple.com
– Google Play → Order history → Request refund

If resolution stalls, consider filing a complaint on Xolvie for added leverage.