If GoodShort keeps charging you after subscription,
• Cancel from the correct platform;
– iPhone → Settings → Apple ID → Subscriptions → Cancel
– Android → Google Play → Payments & Subscriptions → Cancel
– PayPal → Automatic Payments → Cancel
– You must cancel where you originally subscribed, not just in the app
• Confirm cancellation properly;
• Verify:
– Subscription shows “Canceled”
– You see an expiration date (not renewal)
– You received a confirmation email
– If there’s no confirmation, cancellation likely didn’t go through
• Check for hidden billing sources;
– Try different Apple/Google accounts
– Check email receipts to see where you subscribed
– Some subscriptions are billed directly via website, not app stores
• Stop further charges immediately;
– Contact your bank
– Block recurring payments from GoodShort
– Revoke merchant authorization
• Contact support;
• Write:
– “I canceled my subscription but I’m still being charged. Stop billing immediately and confirm cancellation.”
• Request a refund;
– Apple → reportaproblem.apple.com
– Google Play → Order history → Request refund
– Direct → contact GoodShort support
If charges continue, dispute the payment with your bank and file a complaint on Xolvie to push for resolution.
